{"id":4199,"date":"2018-05-10T03:31:37","date_gmt":"2018-05-10T03:31:37","guid":{"rendered":"https:\/\/www.treefrogsswingsets.com\/?page_id=4199"},"modified":"2020-05-21T02:21:50","modified_gmt":"2020-05-21T02:21:50","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/www.treefrogsswingsets.com\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"

Last Updated: 05\/11\/2018<\/strong><\/p>\n

Items that are delivered free of charge are clearly noted on the product pages. When noted, this is for Free Standard Curbside Delivery with a lift gate service and ONLY applies to residential\u00a0<\/strong>retail customer orders<\/strong><\/span> within the domestic 48 continental and contiguous United States. Some restrictions do apply. Please call us at 832-559-3088\u00a0or email us at here<\/a>\u00a0for details, shipping quotes or pricing for Special Delivery Services.<\/p>\n

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    1. Unless otherwise specified, all orders are shipped by a common carrier, and are shipped out as advertised brand new and good condition. Swing Sets are delivered for \u201cCurbside Delivery\u201d. Curbside delivery service provides delivery of your items to the curb at the end of your driveway, or if accessible, to your driveway. This service does not include set up or assembly of items, or removal of packaging materials.<\/li>\n
    2. If the shipping address is changed after the shipment has been picked up by the motor freight carrier it constitutes as a re-consignment and additional charges will be applicable.<\/li>\n
    3. After your system is picked up by the common carrier, you will receive an email with a \u201cReceiver Letter of Instruction\u201d for you to review and the \u201cBill of Lading\u201d with your tracking information.<\/li>\n
    4. Upon arrival into the nearest carrier terminal, an appointment clerk with the designated carrier will call you to setup an appointment for delivery. You must setup a delivery appointment as carrier will not deliver without an appointment.<\/li>\n
    5. Deliveries are typically made between the hours of 8:00am and 5:00pm Monday through Friday; however it may be later depending on the delivery driver\u2019s route, distance from the terminal, and possible delays due to unforeseen issues.<\/li>\n
    6. Residential sales orders, your item should be delivered on a tractor trailer, and should include a hydraulic lift gate. The delivery driver\u2019s duty is to remove the order from the trailer and provide curbside delivery. Any requests for additional services will incur extra charges.\u00a0 Therefore, recipients need to double check that the carriers\u2019 delivery receipt to confirm that additional services were NOT performed or notated.\u00a0 If additional services are performed without our knowledge, we reserve the right to bill you as these charges are your responsibility.<\/li>\n
    7. Make sure the amount of boxes being delivered matches the boxes in your shipment.<\/li>\n
    8. Tree Frogs Swing Sets is not responsible for goods damaged during transit. Title to the merchandise and risk of loss or damage in transit or thereafter shall pass to Buyer upon Seller\u2019s delivery of the products to a common carrier for shipment to Buyer, regardless of whether Seller will install or supervise the installment of the product.<\/li>\n
    9. A signature is required for all deliveries. Receiver will be required to sign a delivery receipt and delivery will not occur without it.<\/li>\n
    10. At the time of delivery, customers should inspect all items carefully, and open if necessary prior to signing for the delivery.<\/li>\n
    11. All Items leave our facility brand new and in good condition. It is the customer\u2019s responsibility to examine and inspect all boxes. Please notate on the delivery receipt any and all damage to the merchandise or packaging on the delivery receipt.<\/li>\n
    12. It is the carrier\u2019s responsibility to deliver products in good condition. If the delivery receipt is signed with no exception or damage you release them of all liability.<\/li>\n
    13. Customer assumes all liability once the customer signs the delivery receipt which states \u201call goods are being accepted in good order\u201d AS THIS voids the carrier\u2019s liability if a claim is to be filed at a later date.<\/li>\n
    14. Do not refuse delivery\u00a0even if\u00a0merchandise is damaged. Note any and all damage to the merchandise on the delivery receipt to ensure coverage by the carrier\u2019s liability. It can be quicker to file a claim on a partial shipment versus the entire shipment. Items damaged during transit are rare, but it is extremely important that you check for possible damage in order to secure proper settlement from the carrier.<\/li>\n
    15. Items damaged during transit are rare, but it is extremely important that you check for possible damage in order to secure proper settlement from the carrier.<\/li>\n
    16. Slides can be the most likely to sustain severe damage in transit, so check the Slide carefully.\n